To Transform RCM, Commit to Transformation, not ‘Silver Bullets’

December 13, 2023Anna Crum 

Organizations need a critical assessment to ensure they are overcoming finance challenges through strategic technology integration and data utilization.

Looking back at my time as an application analyst in the revenue cycle space, the most dreaded service request tickets were the ones that started with, “How do I get a report for …” These seemingly simple requests often involved manual data manipulation, Excel workarounds or data governance obstacles. Sometimes, the response was, "We can't fulfill that request" because of data limitations.

Despite progress in self-service reporting, core challenges persist. At a recent conference, I noticed that conversations at the leadership level still revolved around the same types of questions I encountered during my early days as an application analyst. The questions have shifted slightly, with leaders asking, "How do I get data so I can ...?" For example, “How do I get data so I can implement an autonomous coding solution?” ...

This article originally appeared on HealthDataManagement.com in our series on the data explosion in the healthcare industry.

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