Application Services

Improving service levels, decreasing service costs, and delivering committed outcomes


Healthcare IT leaders continue to navigate the ever-changing IT landscape and increased complexity of live support environments. With new and updated technology comes additional daily maintenance, service requests, upgrade support, and organizational reliance on change management. IT teams are spending more time supporting live systems, resulting in less time to execute strategic priorities. And with a remote nationwide workforce, healthcare organizations are now competing with IT departments across the US for quality talent.

At Cardamom Health, we help solve your application support challenges – with a lower cost, results-driven, and dynamic partnership approach – so you can focus on your organization’s most critical initiatives. Our multidisciplinary team of certified application experts has served over 150 healthcare organizations including some of the most complex health systems in the US. Guided by award-winning managed services leadership, our team serves as an extension of your team to deliver EHR application services with clearly defined service level agreements and committed outcomes at a predictable cost. ​

We take on any scope – no matter how small – and give you access to the talent you need to rapidly scale your services. The Cardamom team provides full-service oversight and a seamless experience for your end users – including comprehensive project management, change coordination, and close-the-loop knowledge sharing – with minimal involvement from your application teams.

Cardamom’s Application Services

Daily Care and Feeding

  • EHR application maintenance and support
    • Day-to-day and on-demand surge support 
    • SLA-driven customer service
    • Comprehensive ticket tracking, management, resolution, and reporting
  • System queue monitoring
    • Application workqueues
    • Batch jobs
    • ETL
    • Interfaces
  • Content loads and management
    • Medications, IMO, CPT-4
    • Provider and user

Additional Services

  • Project-based support and implementation: analyze, build, test and deploy enhancement and optimization requests
  • Upgrade Services
    • Project management​
    • Release note review and scope recommendations
    • Build, test, change management, and training support
    • Deployment support
  • Support Assessments
    • Technology
    • Change control and change management
    • Training, informatics, and continuous end-user education
    • Staffing​

Benefits of Partnering with Cardamom’s Application Services

Interested in learning more?

Contact Cardamom
Cultivate the value of your healthcare data, analytics, and applications.
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