Ensuring your essential systems and applications are running optimally, providing a seamless experience for your patients, providers, and end users while enabling an increased focus on strategic priorities.
Managed Services tailored for healthcare efficiency
At Cardamom, we understand the intricate dynamics of health IT systems. Our managed services are designed to ensure your essential systems and applications are running optimally, providing a seamless experience for your patients, providers, and end users. With technology innovations taking center stage, our managed services helps your team shift from maintenance to momentum, freeing them to focus on strategic priorities, such as AI and automation, that drive organizational goals.
From EHR maintenance and optimization to analytics and applications support, our AI-enhanced team-based model allows us to tailor services to your organization's exact needs — whether it's fractional support for niche applications or enterprise-wide EHR support. Our work is outcome-driven and backed by committed service level agreements (SLAs) and root cause issue resolution. We deliver predictable, cost-effective solutions that outperform traditional consulting models.
Cardamom’s Managed Services
Daily EHR Application Management
We ensure a smooth, reliable EHR for your end users with our continuous monitoring and maintenance services backed by committed SLAs.
AI-Enhanced Services
Our managed services support toolkit leverages LLMs and automation to reduce technical debt, resulting in faster resolution and lower costs.
Upgrade Services, Enhancement Requests, and System Optimization
Keep your EHR agile with our proactive updates and improvements, aligning with your evolving organizational needs.
Proactive Monitoring and Content Management
Our dedicated team provides routine system maintenance including error queue monitoring and content load updates.
Advisory Services
Our holistic approach delivers on-demand services, supports Refuel initiatives, enables comprehensive system assessments, and powers LLM-driven analyses to help you get the most from your technology assessments.
Robust Analytics and Reporting
Harness the power of data with our advanced analytics services, providing you with actionable insights to drive informed decisions.
Strategic and Flexible Project Delivery
Our flexible staffing model gives you access to the experts you need to execute strategic initiatives and quickly adjust staffing levels throughout the project. Ideal for handling large scale efforts like testing and content build as well as freeing up your team for mission-critical activities.
Third-Party and External Data Management
We integrate clinical, claims, and other essential data sets securely, enhancing your data-driven strategies.
Why Cardamom Managed Services
We know that healthcare providers, end users, and patients require swift, accurate, and dedicated IT support. Whether you're providing support for an entire healthcare system or navigating support for a specialized affiliate clinic, the Cardamom team is equipped to handle the operational and technological demands of your enterprise, so you can focus on your patients, your employees, and your business.
Managed Services in healthcare: Balancing efficiency, stability, and growth
EHRs are much like owning a home. At first, it's exciting, but over time, regular maintenance and upkeep become time consuming. With an EHR, tapping into external managed services can alleviate time and costs while boosting efficiencies and strategic priorities. Read more from Solution Manager Kyle Knoke about how leveraging managed services can move your system from a reactive to proactive strategy.
Learn how our AI-enhanced managed services can transform your healthcare operations. Reach out to our team to explore a partnership that's molded to the heart of healthcare efficiency.
