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To transform RCM, commit to transformation, not ‘silver bullets’

By Anna Crum
December 13, 2023

Headshot_annacrum_squareOrganizations need a critical assessment to ensure they are overcoming finance challenges through strategic technology integration and data utilization.

 

Looking back at my time as an application analyst in the revenue cycle space, the most dreaded service request tickets were the ones that started with, “How do I get a report for …” These seemingly simple requests often involved manual data manipulation, Excel workarounds or data governance obstacles. Sometimes, the response was, "We can't fulfill that request" because of data limitations.

 

Despite progress in self-service reporting, core challenges persist. At a recent conference, I noticed that conversations at the leadership level still revolved around the same types of questions I encountered during my early days as an application analyst. The questions have shifted slightly, with leaders asking, "How do I get data so I can ...?" For example, “How do I get data so I can implement an autonomous coding solution?”

 

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This article originally appeared on HealthDataManagement.com in our series on the data explosion in the healthcare industry.

 

Click here to continue reading.

 


 

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About Author
Anna Crum

Anna is a solution manager at Cardamom with a strong focus on Epic revenue cycle and Epic data and analytics tools, including Cogito. She specializes in Epic optimization and implementation projects, particularly in the revenue cycle domain. Most recently, Anna has led teams in creating custom AI solutions for Cardamom's customers, addressing a variety of use cases. With experience from Nordic's Performance Improvement team and as a performance management manager at Trinity Health, she brings a wealth of expertise in improving operational efficiencies and delivering impactful healthcare solutions.

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