Managed Services
Ensuring your essential systems and applications are running optimally, providing a seamless experience for your patients, providers, and end users while enabling an increased focus on strategic priorities.
Managed Services tailored for healthcare efficiency
At Cardamom, we understand the intricate dynamics of health IT systems. Our managed services are designed to ensure your essential systems and applications are running optimally, providing a seamless experience for your patients, providers, and end users. With technology innovations taking center stage, our managed services helps your team shift from maintenance to momentum, freeing them to focus on strategic priorities, such as AI and automation, that drive organizational goals.
From EHR maintenance and optimization to analytics and applications support, our AI-enhanced team-based model allows us to tailor services to your organization's exact needs — whether it's fractional support for niche applications or enterprise-wide EHR support. Our work is outcome-driven and backed by committed service level agreements (SLAs) and root cause issue resolution. We deliver predictable, cost-effective solutions that outperform traditional consulting models.
What are Cardamom’s managed services?
Daily EHR Application Management
We ensure a smooth, reliable EHR for your end users with our continuous monitoring and maintenance services backed by committed SLAs.
AI-Enhanced Services
Our managed services support toolkit leverages LLMs and automation to reduce technical debt, resulting in faster resolution and lower costs.
Upgrade Services, Enhancement Requests, and System Optimization
Keep your EHR agile with our proactive updates and improvements, aligning with your evolving organizational needs.
Proactive Monitoring and Content Management
Our dedicated team provides routine system maintenance including error queue monitoring and content load updates.
Advisory Services
Our holistic approach delivers on-demand services, supports Refuel initiatives, enables comprehensive system assessments, and powers LLM-driven analyses to help you get the most from your technology assessments.
Robust Analytics and Reporting
Harness the power of data with our advanced analytics services, providing you with actionable insights to drive informed decisions.
Strategic and Flexible Project Delivery
Our flexible staffing model gives you access to the experts you need to execute strategic initiatives and quickly adjust staffing levels throughout the project. Ideal for handling large scale efforts like testing and content build as well as freeing up your team for mission-critical activities.
Third-Party and External Data Management
We integrate clinical, claims, and other essential data sets securely, enhancing your data-driven strategies.
Why Cardamom Managed Services?
We know that healthcare providers, end users, and patients require swift, accurate, and dedicated IT support. Whether you're providing support for an entire healthcare system or navigating support for a specialized affiliate clinic, the Cardamom team is equipped to handle the operational and technological demands of your enterprise, so you can focus on your patients, your employees, and your business.
Expert Insights
Managed Services in healthcare: Balancing efficiency, stability, and growth
EHRs are much like owning a home. At first, it's exciting, but over time, regular maintenance and upkeep become time consuming. With an EHR, tapping into external managed services can alleviate time and costs while boosting efficiencies and strategic priorities. Read more from Solution Manager Kyle Knoke about how leveraging managed services can move your system from a reactive to proactive strategy.
What do customers think of Cardamom's Managed Services?
Customer Testimonials
"
When Cardamom first came on board, we were really far behind, and there was a backlog of tickets needing attention. The firm has already gotten us down to a fraction of where we were when we started. All of our metrics have improved in a really short time. The impact they have had in such a short time has been amazing. They came to the table in full force, with sleeves rolled up, ready to get some things done. That has made such a difference. However, there is still some work to do on some of the ticket-resolution backlog."
VP/Other Executive
Jan. 2026, collected by KLAS Research
"
Cardamom Health team members have really positive attitudes. Everyone who they have brought forward really knows the space well. They are our experts in the area. They are looking at things from a new lens and are definitely willing to bring us recommendations on where we can gain efficiencies and do things better. That has been really nice."
VP/Other Executive
Dec. 2025, collected by KLAS Research
"
I would buy Cardamom's services again. If an organization chooses to have their own IT team to do a conversion instead of Cardamom, the IT team will need to have a firm like Cardamom with them at least 50% of the time in order to do any of the rebuilds or fixes that need to happen at go-live. Everybody loves Cardamom. The talent and the experience that the firm has brought to the table have made such a difference in the performance of our team and in our ability to move forward with some of our revenue cycle initiatives. It was absolutely the right decision to outsource to the firm. We are light-years ahead of where we would have been had we not done this.
VP/Other Executive
Jan. 2026, collected by KLAS Research
Connect with Cardamom
Learn how our AI-enhanced managed services can transform your healthcare operations. Reach out to our team to explore a partnership that's molded to the heart of healthcare efficiency.
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