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Patient Access and Consumer Experience

Combining expertise in EHRs and CRMs with a people-centered approach to reduce bottlenecks and improve patient engagement and provider utilization.

Cardamom partners with healthcare organizations to unify their patient access and experience strategy, improving patient outreach, engagement, and retention for better provider utilization and long-term sustainability and growth. With our Epic-first configuration, CRM integration, and a people-centered strategy, Cardamom’s cohesive model connects people, process, and technology, transforming patient access and experience into a measurable competitive advantage.

Using best practices from across retail, hospitality, and tech, our end-to-end, AI-enhanced methodology takes a holistic approach to deliver meaningful value, reducing friction and bottlenecks.

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Cardamom’s Patient Access and Consumer Experience Services
Advisory Services
  • Maturity assessment
  • Stakeholder discovery
  • Transformation strategy
  • Governance framework
  • High-level roadmaps
Self-Service Tools
  • Self-scheduling expansion
  • Enhancement of eCheck-in and Welcome workflows
  • Workflow alignment
  • Kiosk optimization
Scheduling Optimization
  • Governance framework
  • Improve provider utilization, schedule utilization, no-show rate, and other KPIs
  • Improve appointment availability visibility
  • Central scheduling playbook with policies, workflows, and support tools
  • Fast Pass and Wait List tool optimization
  • Executive, IT, and operational dashboards/reporting
  • LLM-powered Cadence build analysis tools for template optimization
MyChart, Cheers, and Patient-Facing Applications
  • Activation and conversion acceleration
  • Communication personalization
  • Messaging workflows, policies, and tools
  • Feature inventory
  • Proxy strategy
  • Increase engagement
  • Improve access equity
Patient Outreach
  • Patient contact journey roadmapping
  • Personalized, segmented, and targeted outreach
  • Care gap management
  • Integration with scheduling workflows
Referrals
  • Referral leakage analysis
  • Workflow redesign
  • Cheers integration
  • Process improvement
  • Increase handoffs and tracking
Digital Front Door
  • Current state assessment
  • Gap finder
  • Actionable roadmaps for improvement
Our AI-enhanced services drive faster results and lower costs.

At Cardamom, generative AI and large language models are embedded across everything we do. Our repeatable frameworks accelerate insight discovery, helping us move from exploration to impact faster.

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Why Cardamom?

We combine our deep technical and operational expertise with enterprise consumer-grade experience to deliver meaningful value. Backed by dashboards, KPIs, and governance structures, our approach helps healthcare organizations move from tactical fixes to systemic improvements to ensure long-term success.

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Connect with Cardamom

Contact the Cardamom team to learn how our patient access and consumer experience solutions can deepen your relationship with patients and end users.

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Cardamom

Cultivate the value of your healthcare data, analytics, and applications.

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